Contact information

Last updated: July 2026

We're always happy to help.

Whether you have questions about your order, delivery, pickup, product information, or simply want to say hello, we'd love to hear from you.

Business Details

18° Patisserie

📍 Registered & Pickup Address
No. 10, Taman Ganding
Lorong Shunmugam
05300 Alor Setar
Kedah, Malaysia

📞 Phone / WhatsApp
+60 10-334 1803

We aim to respond to all enquiries within 1–2 business days.

For enquiries regarding an existing order, please include:

This helps us assist you more quickly.

Monday – Friday
9:00 AM – 5:00 PM (Malaysia Time)

Closed on weekends and public holidays.

Please note that emails and messages received outside business hours will be replied to on the next business day.

If you've selected Local Pickup, you'll receive an email once your freshly baked cookies are ready for collection.

Our standard pickup window is:

10:00 AM – 1:00 PM
(on your scheduled pickup day)

If you're unable to collect during this time, please contact us as early as possible. We'll do our best to assist where possible.

For wholesale opportunities, corporate gifting, collaborations, or media enquiries, please contact us at:

Stay connected for fresh batches, seasonal flavours, and behind-the-scenes moments.

Instagram: @18degreepatisserie
Facebook: 18 Degree Patisserie