We've gathered answers to the questions we receive most often. If you can't find what you're looking for, we'd love to help—just get in touch and we'll be happy to assist.
🍪 Are your cookies baked fresh?
Yes! Every order is baked fresh in small batches after your order is confirmed. We don't keep large inventories, so you can enjoy our cookies at their best.
🫶🏼 Will my cookies arrive safely?
Every order is carefully packed with protective packaging before it leaves our kitchen.
Because our cookies are handcrafted and naturally delicate, cracks or crumbs may occur during transit. While we do everything we can to minimise movement inside the box, we are unable to control how parcels are handled once they are with the courier.
Rest assured, every box is thoroughly checked and packed in excellent condition before it begins its journey to you.
📅 When will my order be ready?
Your estimated pickup or dispatch date is displayed on the product page and during checkout.
We'll send you an email once your order is ready for collection or has been dispatched.
📦 Do you accept corporate or bulk orders?
Yes. Corporate and bulk gifting enquiries are welcome, subject to availability and production capacity. Please contact us early so we can discuss quantities, fulfilment and delivery arrangements.
🚚 Do you ship across Malaysia?
Yes.
We currently deliver throughout Malaysia.
- West Malaysia via DHL Express
- East Malaysia via our trusted courier partners
Enjoy free delivery for orders above RM100 (West Malaysia) and RM200 (East Malaysia).
📍 Can I collect my order?
Yes.
Self collection is available from our Alor Setar kitchen.
Once your cookies are ready, you'll receive a pickup notification with the collection details.
🛵 Do you offer same-day local delivery?
Yes.
We offer same-day local delivery within selected areas in Alor Setar and Klang Valley.
Delivery fees are calculated during checkout.
🥜 Do your cookies contain allergens?
Yes.
Our cookies contain ingredients including:
- Wheat (Gluten)
- Milk
- Eggs
Some flavours also contain:
- Tree Nuts
- Soy
Please refer to each product page for the full ingredient list.
📦 How should I store my cookies?
Store your cookies in an airtight container at room temperature.
For the best flavour and texture, enjoy them within the recommended storage period stated on the packaging.
🎁 Can I send cookies as a gift?
Absolutely!
Simply enter the recipient's delivery details during checkout.
If you'd like to include a gift message, you can leave a note during checkout.
✏️ Can I change or cancel my order?
Because every batch is freshly baked to order, changes or cancellations can only be accommodated before production begins.
Please contact us as soon as possible if you need assistance.
❤️ Can I return my cookies?
As our products are freshly baked and perishable, we do not accept returns or exchanges for change of mind.
If there's an issue with your order, please contact us within 24 hours of receiving it.
📧 How can I contact you?
We're always happy to help.
📧 hello@18degreepatisserie.com
WhatsApp:
+60 10-334 1803